StorageSync Refund Policy

Last updated: 30 October 2026

StorageSync is operated by Singh Tech Pioneers Inc. This policy covers paid StorageSync plans and extra-storage add-ons bought on the web. Our reseller and merchant of record, Paddle, processes all payments and refunds, so charges appear on your statement from Paddle.

Free trial

Yearly plans start with a 14-day free trial. Cancel before the trial ends and you are not charged.

14-day refunds

If you are not happy with StorageSync, you can ask for a full refund within 14 days of:

• your first payment for a plan or add-on, monthly or yearly
• a yearly renewal payment

After 14 days

Payments are not refundable after 14 days, and we do not refund part of a billing period. Monthly renewals are not refunded unless the charge was a mistake, such as a duplicate payment or a charge after you cancelled. Nothing in this policy limits any rights you have under the consumer laws where you live.

Cancelling

You can cancel at any time in the web app, under Settings → Plan & storage → Manage subscription. Your plan stays active until the end of the period you paid for, and you are not charged again.

How to ask for a refund

Email support@storagesync.ca from your account's email address and tell us which payment you want refunded. Never send us your password or recovery code. You can also contact Paddle directly using the link on your payment receipt.

Refunds go back to your original payment method. How long they take to appear depends on your bank or card provider.

What happens to your files

After a refund, your account returns to its free plan. Nothing is deleted: if you are storing more than the free plan allows, uploads pause until you free up space or choose a plan again.