StorageSync Support

StorageSync is a zero-knowledge personal cloud: your files and file names are encrypted on your device before upload, so nobody but you can read them.

Contact

Email support@storagesync.ca with the app platform (iPhone, Mac or web), the app version, and what happened. We reply within two business days. Never send us your password or recovery code: we will never ask for them, and we could not use them to help you.

Common questions

I forgot my password. Sign in on the web and choose Forgot password, then enter your recovery code. Without the recovery code the data cannot be recovered by anyone, including us. That is the trade-off of end-to-end encryption.

A file shows "conflicted copy". The same file was edited on two devices before they synced. Both versions are kept; merge them by hand and delete the one you do not need.

My iPhone is not syncing in the background. iOS does not allow an always-on background sync. StorageSync syncs in real time while open and catches up when it is opened again or nudged by a notification.

A share link stopped working. Links can expire or be revoked by the owner. Ask the owner for a new one.

How do I delete my account? Settings → Account → Delete account removes all encrypted data within 30 days.

Status and source

Service status and release notes are posted at the web app's About page. The apps use only public Apple APIs and standard encryption (AES-256-GCM, Argon2id, X25519).